01
Website & CMS
Launch and manage your pharmacy website with a healthcare-grade content management system — your domain, your brand, our infrastructure.
Services · For independent pharmacies
The all-in-one digital platform for modern Pharmacies.
Manage your pharmacy operations, the customer experience and your digital presence with a single, powerful platform — built for efficiency, growth and compliance from day one.
Live in 14 daysGDPR + ISO 27001Hosted in Frankfurt
Online appointmentsAI chatbot supportMobile app experience
The platform
Everything you need for your pharmacy. All in one place.
From operations management to customer engagement — Mediloon simplifies every part of your pharmacy workflow. No second vendor, no second invoice.
02
Appointments & scheduling
Patients book online — for vaccinations, consultations or courier pickup — and manage appointments without manual coordination or phone tag.
09:30 · K. HoffmannConfirmed
10:15 · M. WolffConfirmed
11:00 · A. KöhlerPending
03
Mobile app & AI support
A branded patient app with built-in AI chatbot — Medi answers in German and English, around the clock, trained on your hours and your range.
"Do you have Ibuprofen 400?"
"Yes — 142 in stock. Courier?"
04
Inventory & orders
Track stock, manage orders and get real-time visibility — connected to ADG, SOAP, awinta, NOVENTI, Lauer-Fischer. No more stockouts.
Ibuprofen 400 · 50 ct.142In stock
Metformin 850 · 100 ct.6Low
Pantoprazol 40 · 14 ct.0Reorder
Inside the platform
Built to simplify every part of your pharmacy operation.
Four areas the platform takes over — running quietly behind the counter while you take care of patients.
01 · Inventory & orders
Manage inventory and orders without errors.
Track stock, manage prescriptions and process orders in real time — less manual work, no stockouts, more efficiency at the counter.
- Live inventory from ADG/SOAP, no double entry
- Automatic re-ordering when safety stock is breached
- Expiry tracking 90 / 60 / 30 days ahead
Live counter dashboard
Live
0 today
↗ +22% vs. last week
02 · Patient experience
Shape patient interactions seamlessly.
Online appointment booking, instant chatbot support and smooth communication — for a faster, more convenient patient experience and less load on your team.
- Bilingual AI chatbot (DE + EN), 24/7
- Refill reminders via the app
- Appointment confirmations via SMS or KIM mail
Hi! Do you have Ibuprofen 400 mg in stock and when can I pick it up?
Yes — 142 units in stock. Pickup until 18:30, or courier between 16:00–18:00.
Courier, please.
03 · Insights & analytics
Better decisions through clear insights.
Gain real-time insights into customer behavior, revenue data and operations — spot opportunities sooner, reduce inefficiencies, and improve overall performance.
- Live dashboard, refreshed every 60 seconds
- Top items by week, month, season
- Counter performance & wait times
Counter analytics
Live
12,480 today
↗ +22% vs. last week
04 · E-prescription lifecycle
Manage prescriptions digitally — fast and secure.
Native e-prescription and CardLink processing — validated via TI in under 200 ms, routed to the right counter, ready for pickup or courier.
- Native TI · gematik validation in < 200 ms
- CardLink-ready · app or counter intake
- Click & collect or courier in one click
E-prescription lifecycle
Avg 8.2 s · click to explore
Intake
App or counter
Validation
TI + insurer
Picking
Picker confirms
Dispatch
Courier or pickup
Live queue
M. HoffmannIbuprofen 400AppDispatched180 ms
K. WolffMetformin 850CardLinkValidated197 ms
8.2sAvg cycle
99.8%TI uptime
<200msValidation
3RxIn queue
One plan. Every tool. No surprises.
We don't believe in tiered pricing for pharmacies. Every pharmacy needs every tool — so you get every tool.
Most popular · all-in-one
Mediloon Complete
€199/monthper location
€300 setup fee on the house — if it doesn't prove itself, you owe us nothing.
Book a demoAll in one bill
- Pharmacy website + branded patient appYour name, your colours. Not ours.
- E-Rezept · CardLink · BotendienstAll three integrated, all three tested against the TI.
- AI chatbot · German + EnglishTrained on your opening hours, products and team.
- ADG / SOAP / inventory-system bridgesWe connect to whatever you're already running.
- On-site onboarding + 24/7 hotlineReal humans, in your pharmacy, on go-live day.
Live in 14 daysFrom signup to go-live
GDPR + ISO 27001Hosted in Germany
24/7 hotlineSupport in German + English
One platform.
Honest reviews — operational value, not feel-good fluff.
“I was the bottleneck. Every e-prescription question landed on my desk. With Mediloon's chatbot, my team answers 80% of patient questions before I even look up.”
Dr. Sabine Vogel
Pharmacy owner · Berlin
“We had three software systems and a paper folder. Mediloon replaced all of them in 11 days. The delivery service alone saves us 4 hours a week.”
Markus Weber
Owner · Apotheke Mitte, Cologne
“I run two locations. I see live inventory for both on one screen. That alone justifies the subscription — and we get eight other things on top.”
Dr. Andrea Lehmann
Pharmacy chain · Leipzig
“Our patients book repeat prescriptions in the app. Foot traffic is down, but revenue is up 22%. Exactly the math I was hoping for.”
Tobias Richter
Pharmacist · Munich
“On-site go-live week made the difference. Two Mediloon people sat with us, answered every panicked question, and left when we were truly ready.”
Maja Stein
Pharmacy owner · Hamburg
“I expected another piece of software to fight. I got one that made my pharmacy calmer. I underestimate that every week.”
Dr. Hannes Becker
Pharmacist · Frankfurt
FAQ
More questions about our
pharmacy platform?
If anything is unclear — or you'd like a demo tailored to your workflow — get in touch. We're happy to answer.
Mediloon is the operating platform for independent German pharmacies. It bundles your website, branded patient app, AI assistant, inventory, prescription routing and delivery service into one system — native to TI, E-Rezept and CardLink.
Yes — natively. Patients submit via the app, NFC card or QR token. Signatures are end-to-end verified through the TI in under 200 ms and land directly in your counter queue.
One flat fee: €199 per month per location. Includes website, patient app, AI chatbot, inventory module, delivery service, analytics and 24/7 support. No setup fee — the first 30 days are a free pilot phase with full functionality.
Live in 14 days, from design to go-live. Includes content migration, ADG/SOAP/inventory-system integration, on-site training and TI compliance. Your domain, your logo, your team stay yours.
Yes. ISO 27001 certified, GDPR-compliant, and all pharmacy and patient data is hosted in Frankfurt on multi-AZ infrastructure. No third-country transfer.
Yes. We maintain bridges to ADG, SOAP, awinta PROKAS, NOVENTI, Lauer-Fischer, KIM-Mail and most German pharmacy management systems. No rip-and-replace — Mediloon sits on top of what you already run.
Let's talkReady for the
Ready for the
next step?
30 minutes. We share the screen of a live pharmacy and adapt it to your workflow — honestly, no sales pitch.
- Emailkontakt@mediloon.de
- Phone+49 172 4408076
- AddressDessauer Str. 6, 04129 Leipzig, Germany
GDPR-compliant contact
Your data stays in the EU · never shared with third parties